 | 17 Pearce Street • Berea • East London • 5241
|
| |
| | Terms & Conditions...
1. Introduction.
1.1. Welcome to the website Matador Trading 1009 CC trading as PC MAX (hereinafter referred to as ”PC MAX”) at www.pcmax.co.za (hereinafter referred to as the ”website”) with the registration number 2006/018509/23. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online or in store. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.
2. Defects, Returns, Refunds & Guarantees
2.1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a ’change of mind/ peace of mind’ return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 10 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
2.2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
3. Age Restriction On Sales
3.1. Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD’s and Videos) and that these restrictions are observed. Accordingly, you indemnify PC MAX and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
3.2. No transaction concluded between PC MAX and a person under the age of 18 shall be binding upon PC MAX unless written consent thereto is received by PC MAX from your parent or legal guardian. PC MAX therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
4. Sales Records
4.1. Full sales records regarding the transactions between you and PC MAX shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.
5. Conclusion of sale and availability of stock
5.1. A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. We will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage PC MAX cannot be liable to honor any Price changes or if such products are not available. PC MAX shall use reasonable endeavors to make the advertised stock available at the displayed price, for the period specified. To the extent of the expressed stock limitation (or availability) PC MAX shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock, in the event of running out of stock on the expressed stock limits. (PC MAX may limit the quantity of sale goods per consumer.) PC MAX strives to ensure that we minimise out of stock situations. PC MAX will take all reasonable means to make your purchased product available at that price or alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. We will notify you of any delivery delays should we need to source a product. Please refer to our termination of sale process should you opt for a full refund.
6. Displaying of prices
6.1. All pricing displayed on the web or in store are inclusive of the current South African VAT, in South African Rands and is subject to price changes and may change without any warnings or notifications. Please note that all prices displayed exclude the cost of delivery. PC MAX takes utmost care to ensure that the displayed prices are correct. If a mistake is made or incorrect price is displayed we will correct these as soon as we are made aware of the incorrect displayed price. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of PC MAX, PC MAX will not be obliged to sell products at such incorrect prices and/or delivery charges nor will PC MAX be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not want the product at the correct price and/or deliver charge. All transactions are conducted in South African RAND (R) (ZAR) via EFT through our chosen Banking Institution.
7. Governing Law and Jurisdiction
7.1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the ’Disputes’ clause of these Terms and Conditions, you and PC MAX submit to the non-exclusive jurisdiction of the South African courts.
8. Privacy Policy
8.0.1. PC MAX respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way PC MAX will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. PC MAX reserves the right to amend the privacy policy from time to time. PC MAX will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
8.0.2. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.
8.1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
8.2. “direct marketing” means any direct communication between PC MAX and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
8.3. “information” means any information, including personal information that you provide to PC MAX;
8.4. “interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with PC MAX, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
8.5. ”personal information” means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
8.6. Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
8.7. information relating to the education or the medical, financial, criminal or employment history of the person;
8.8. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
8.9. the biometric information of the person;
8.10. the personal opinions, views or preferences of the person
8.11. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
8.12. the views or opinions of another individual about the person; and
8.13. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
8.14. “we” or “us” or “PC MAX” means Matador Trading 1009 CC trading as PC MAX. PC MAX is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means www.pcmax.co.za
8.15. “social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
8.16. ”you” or “user” means any person who accesses or uses the website.
8.17. COLLECTION OF PERSONAL INFORMATION
8.18. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
8.19. ACTIVE COLLECTION OF PERSONAL INFORMATION
8.20. When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information)
8.21. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
8.22. In these situations, PC MAX will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.
8.23. BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.
8.24. You agree that PC MAX may collect, use and store your personal information to:
8.25. establish and verify your identity;
8.26. maintain and update PC MAX’s customer, or potential customer databases;
8.27. greet you when you access the website;
8.28. send you direct marketing material from which you will be able to opt out or unsubscribe;
8.29. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
8.30. send you messages about the website, your account, the goods and services we offer;
8.31. communicate with you in general;
8.32. customize the website to users’ preferences;
8.33. inform you of facts relating to your website access and use;
8.34. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
8.35. inform you about PC MAX’s goods and services, including information particularly aimed at a specific user;
8.36. inform you about competitions, promotions and special offers from PC MAX;
8.37. do marketing and product research for PC MAX;
8.38. provide you with targeted advertising when you access the website.
8.39. PASSIVE COLLECTION OF PERSONAL INFORMATION
8.40. PC MAX passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
8.41. A cookie is an alphanumeric identifier which PC MAX’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
8.42. We can use this information to enhance the content of the website and to make it more user-friendly.
8.43. Please note that you may disable the use of cookies by configuring your browser accordingly.
8.44. You consent to the passive collection, use and storage of user’s information
8.45. DISCLOSURE / SHARING
8.46. You agree that PC MAX may disclose, if needed, your personal information to:
8.47. PC MAX affiliates;
8.48. Employees or third parties contracted or employed by PC MAX to provide services for or to PC MAX, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users’ personal information to perform their functions and not for any other purposes and PC MAX will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
8.49. Any third party to investigate or resolve complaints, including abuse complaints;
8.50. Credit bureaus to report account information, as permitted by law;
8.51. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria)
8.52. Any third party who acquires all, or substantially all, of the assets or shares in PC MAX, any of PC MAX affiliates, and/or the PC MAX website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
8.53. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if PC MAX is required to do so by law or if PC MAX believes that this is necessary to:
comply with the law or with any legal process;
protect and defend the rights, property or safety of PC MAX, its affiliates or their customers;
prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, PC MAX will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
You agree that PC MAX may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.
SELLING
8.54. We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.
8.55. MONITORING
8.56. PC MAX may monitor, intercept, read, block, or delete communication over its information systems.
8.57. SECURITY
8.58. PC MAX takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
8.59. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
8.60. ACCURATE AND UP TO DATE
8.61. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
8.62. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing PC MAX Head office at [email protected]
8.63. PC MAX will take reasonable steps to correct or update such information as soon as possible.
8.64. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.
8.65. RETENTION OF PERSONAL INFORMATION
8.66. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
8.67. retention of the record is required or authorised by law; or
8.68. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
8.69. TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA
8.70. We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
8.71. USERNAMES AND PASSWORDS
8.72. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
8.73. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user’s responsibility to maintain the confidentiality of it and to safeguard them.
8.74. CHILDREN
8.75. The website is not targeted at children under the age of EIGHTEEN and PC MAX will not knowingly collect information from users in this age group
8.76. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.
8.77. UNAUTHORIZED USE
8.78. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and PC MAX. A violation may result in civil and criminal penalties.
8.79. QUERIES AND COMPLAINTS
8.80. If you have any queries or complaints concerning this privacy policy and its application, you may contact the compliance officer at [email protected]
8.81. RESOLUTION OF DISPUTES
8.82. If a dispute between PC MAX and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
8.83. The arbitration proceedings must be conducted in Johannesburg in English.
8.84. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.
9. PAIA Manual
9.1. STAR-PAIA-Manual_Final_24012018.pdf
10. Security
10.1. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that PC MAX suffers any damage or loss..
10.2. You agree and warrant that your log-in name and password shall:
10.3. be used for your personal use only; and
10.4. not be disclosed to any third party.
10.5. You allow PC MAX to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
11. Changes to Agreement
11.1. PC MAX may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.
12. Dispute Resolution
12.1. Should a dispute arise between you and PC MAX on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of PC MAX within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the ”NCC”)..
12.2. Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
13. Address for Notices
13.1. PC MAX chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Wongs Corner, 17 Pearce Street, Berea, East London, South Africa, with a copy to be sent to [email protected].
14. Term of These Terms and Conditions
14.1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by PC MAX from time to time, for so long as the website exists and is operational, PC MAX being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
15. Copyright and Other Intellectual Property Rights
15.1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by PC MAX from time to time, for so long as the website exists and is operational, PC MAX being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
16. Electronic Communications
16.1. When you visit the website or send e-mails to PC MAX, you consent to receiving communications from PC MAX electronically and agree that all agreements, notices, disclosures and other communications sent by PC MAX satisfy any legal requirements, including but not limited to the requirement that such communications should be ”in writing”.
17. Hyperlinks, Framing and Other
17.1. Hyperlinks provided on this website to non-PC MAX sites are provided as is and PC MAX does not necessarily agree with, edit or sponsor the content on such web pages..
17.2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
17.3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of PC MAX. Such permission could be obtained from [email protected]
17.4. No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate Matador Trading 1009 CC for any damage or harm caused by any such action.
18. Payment Options
18.1. PC MAX Products, Price & Availability
18.2. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. PC MAX shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should PC MAX be unable to fulfil any order placed by you at the advertised price due to stock having sold out, PC MAX will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy (”Refund Policy”) Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
18.3. Errors Please note that although PC MAX endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to PC MAX for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
18.4. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
18.5. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.
18.6. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.
18.7. Agreements of Sale
18.8. Placing a product in a shopping basket without completing the purchase cycle does not constitute:
18.9. an agreement of sale; and/or
18.10. an order for such product, and as such, PC MAX may remove such product from the shopping basket if stock becomes unavailable and you cannot hold PC MAX liable if such product is not available when the purchase cycle is completed at a later stage.
18.11. An agreement of sale only comes into effect if and when:
18.12. you electronically submit a completed order for one or more products in your shopping basket; and
18.13. payment is either authorised, or received by PC MAX in its bank account.
18.14. Termination of Sales & Cancellation of Orders
18.15. By PC MAX: PC MAX reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and PC MAX, in whole or in part, on notice to you. PC MAX shall only be liable to refund monies already paid by you (see PC MAX’s Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
18.16. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
18.17. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the ”Ready to collect” email notification. Orders will be cancelled if not collected within 48 hours after receipt of the ”Ready to collect” email notification.
18.18. Amounts Payable by You
18.19. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
18.20. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
18.21. Value Added Tax Value added tax at the rate of 15% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
18.22. Import Duties Import duties may be payable by recipients of goods in foreign countries. PC MAX does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
18.23. Errors: PC MAX shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of PC MAX, PC MAX will not be obliged to sell products at such incorrect prices and/or delivery charges nor will PC MAX be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
18.24. Payment Methods
18.25. Subject to the exceptions listed below, your payment for any products ordered from PC MAX must be made to PC MAX’s bank account in any one of the following ways:
18.26. Credit card payments
18.27. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank’s authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by PC MAX are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.
18.28. 3D Secure: We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.
18.29. Bank deposits & Electronic Funds Transfer
18.30. Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into PC MAX’s bank account which is subject to the following Terms and conditions:
18.31. the full amount must be paid as per your order request within 48hours of placing your order;
18.32. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
18.33. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)
18.34. No cheque deposits are accepted
18.35. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
18.36. please email a copy of your deposit slip/transfer to [email protected]
18.37. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in PC MAX’s account and on condition that your deposit slip has been mailed to [email protected]
18.38. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shippe
18.39. EFT Pro:
18.40. On the successful completion of your EFT Pro you will receive an order confirmation email.
18.41. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
18.42. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
18.43. You will receive a one-time pin which you would need to enter to confirm payment.
18.44. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). PC MAX cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
18.45. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
18.46. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).
18.47. Masterpass:
18.48. Please refer to Masterpass terms and conditions.
18.49. By using Masterpass as an online payment method, you agree to the following terms and conditions:
18.50. Any queries relating to your Masterpass account, statement or else will be directed to Masterpass
18.51. PC MAX is in no way obliged to assist, direct or manage any Masterpass concerns, issues or general information requests and no such requests will be entertained
18.52. Masterpass returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
18.53. You will not be refunded in cash for any Masterpass transaction. PC MAX cannot be held liable for the time it takes for your application to be concluded and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
18.54. Deliveries
18.55. PC MAX delivers within the borders of South Africa only.
18.56. The Delivery option only commencers once the order has been verified and settled
18.57. An order will only be settled once payment has been received and ”Verified”
18.58. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
18.59. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
18.60. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
18.61. ID may be requested upon delivery
18.62. Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
18.63. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service
18.64. Overnight: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
18.65. Economy: This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).
18.66. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
18.67. Free Delivery: This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).
18.68. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
18.69. Next Day: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
18.70. Purchasing Televisions.
18.71. A valid TV license will be required in order to complete your purchase of this product.
18.72. You will also be required to email / fax us an electronic copy of the TV license holder’s SA ID Book and TV license, before we can dispatch your order.
18.73. Shipping
18.74. The Delivery option only commencers once the order has been verified and settled
18.75. An order will only be settled once payment has been received and ”Verified”
18.76. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
18.77. The same day delivery option needs to be paid for and ”Settled” by 10:00 am to be received the same day, if ”Settled” after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
18.78. The overnight delivery option needs to be paid for and ”Settled” by 3:00 pm to be received the following day, if ”Settled” after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
18.79. i.e. If an order is placed with the ”same day delivery” option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.
18.80. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
18.81. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
18.82. ID may be requested upon delivery
19. Visa Checkout Terms of Service
19.1. Important: Please carefully read the Visa Checkout terms of service (”Terms”) on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an ”I Accept” button OR AN EQUIVALENT INDICATOR with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.
19.2. By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:t
19.3. Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not PC MAX
19.4. PC MAX is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained
19.5. VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
19.6. PC MAX cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method
20. Pre-Order Terms and Conditions
20.1. Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at PC MAX (www.pcmax.co.za), and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following ’Pre-Order’ agreement with PC MAX a division of Connection Group Holdings Limited Reg No:1997/005390/06:
20.2. The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
20.3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. ”Secured” means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
20.4. Settling the Balance. Please be advised that PC MAX will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
20.5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers’ pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
20.6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer’s discretion.
20.7. Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven’t been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
20.8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
20.9. Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.
20.10. Returns, Refunds and Exchanges. PC MAX reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
20.11. Determination of policies. At all times, PC MAX reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
20.12. Applicability. PC MAX will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.
21. Promotions and Competitions
21.1. Products and Promotions may not be available at all our outlets and may be limited to our online store only. Kindly contact our call centre on 074 1626044 to assist with product availability. General Terms and Conditions apply to Online Promotional Offers Inclusive of Black Friday & Cyber Monday. All items, unless specified otherwise may be ordered online at www.pcmax.co.za
21.2. Terms and Conditions for Online Promotional Offers
21.3. These are the standard terms and conditions for promotional offers conducted or promoted by Matador Trading 1009 CC t/a PC MAX
21.4. Your – participation in the promotional offer; and/or
21.5. Fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.
21.6. Black Friday; this promotional offer is valid on 25 November 2016 only.
21.7. Cyber Monday; this promotional offer is valid on 28 November 2016 only.
21.8. Entrance criteria:
21.9. This promotional offer is exclusive to PC MAX instore and online purchases (www.pcmax.co.za) unless otherwise stated.
21.10. Stocks are limited.
21.11. Customers should log on the PC MAX website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.
21.12. Online purchases made through several logins and using the same card will disqualify the order.
21.13. Stocks are exclusively limited to 1(one) customer per advertised product/unit.
21.14. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.
21.15. PC MAX reserves the right to restrict and/or decline sales to traders and dealers.
21.16. The online purchase price has been reduced only for the purpose of this online promotional offer.
21.17. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.
21.18. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.
21.19. Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, PC MAX may remove such product from your shopping basket if stock becomes unavailable and you cannot hold PC MAX liable if such product is not available when the purchase cycle is completed at a later stage.
21.20. An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by PC MAX in its bank account.....
22. Trade-In Terms and Conditions
22.1. Customer to have valid SA ID doc or drivers licence
22.2. Device needs to at least 20% Charged
22.3. Trade in value is based on the following grading criteria
22.4. 100% - Working (general wear and tear is acceptable)
22.5. 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels
22.6. 90% - No power – does not switch on, water damaged
22.7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery
22.8. Value of trade-in to be loaded on an PC MAX Gift Card
22.9. Standard IC terms and conditions around the gift card
22.10. No charger is required for a trade in
22.11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting
23. Vodacom Contracts
23.1. Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process.
24. 3 Year Extended Warranty
24.1. Please note that all PC MAX terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
24.2. The Purchaser has to register the extended warranty online at www.pcmax.co.za within the first 30 calendar days from the date of purchase on the proof of purchase (invoice), in order to qualify for the extended warranty.
24.3. This agreement (“the extended warranty”) has been entered into between PC MAX and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice), as soon as the online registration has been completed.
24.4. Only notebooks (laptops) and desktop computers sold on or after the launch date of 25 September 2017, qualify for this extended warranty program.
24.5. The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by an additional 24 calendar months (2 years)
24.6. All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.
24.7. This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:
24.8. Lightning damage to any electronic equipment
24.9. Extended exposure to moisture and humidity
24.10. Liquid contamination
24.11. Fire or heat damage
24.12. Acts of God
24.13. War
24.14. Public disturbances
24.15. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions
24.16. Normal wear and tear
24.17. Accidental damage
24.18. Misuse or abuse
24.19. Failure to properly maintain the equipment or goods
24.20. Use of improper cleaning methods, products or equipment
24.21. Infestation by insects or vermin
24.22. Incorrect installation
24.23. Incorrect operation
24.24. Use for which it is not designed (e.g. commercial or industrial environment)
24.25. Use of faulty or leaking batteries in electronic equipment
24.26. Damage caused by the use of remanufactured or generic accessories(eg. universal power supplies)
24.27. Incomplete or incorrect customer instruction/education
24.28. Evidence of tampering or repair by a non-approved service centre
24.29. Altered or removed serial number
24.30. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes
24.31. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks
24.32. Software related faults (no hardware fault) on electronic equipment
24.33. Faulty, expired on non-compatible software drivers on electronic equipment 7.27 Damage caused by viruses or malicious software on electronic equipment 7.28 Damage to Windows software registry on equipment fitted with a Windows operating system 7.29 Theft or Accidental loss of equipment (product)
24.34. Any other exclusions not listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website 8. Should the equipment (goods) require repairs in terms of the warranty during the course of the joint warranty period, the Purchaser has to bring the equipment (goods) to an PC MAX branch of his/her/its choice in order to submit the goods for repair. 9. Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product (goods) or a refund. 10. Upon submission of the equipment (goods), the Purchaser must furnish PC MAX with a proof of purchase of the original product. 11. After any repairs have been conducted on equipment (goods), PC MAX will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs. 12. During the extended warranty period, should it not be possible to repair the equipment (goods) for whatever reason, PC MAX will replace the product with a new product to the same or better specifications than the original unit purchased. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product. 13. If, for any reason during the extended warranty period, PC MAX is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, PC MAX will supply the customer with an PC MAX gift card or online voucher to the same value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the equipment (goods). 14. If, at any time, PC MAX should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods). 15. All PC MAX products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest PC MAX store. 16. This extended warranty will be added and registered to the specific equipment (goods) and Purchaser as a free value added product and is not refundable or transferrable in any way 17. The Purchaser may also contact the Customer Resolution Centre (0860 011 700) to assist with further details on this program
MATADOR TRADING 1009 CC CONTACT DETAILS
Support : [email protected]
Support: 043 7260080
|
| |
|
